Sales information systems also known as Sales force management systems are information systems used in CRM marketing and management that help automate some sales and sales force management functions. When they are combined with a marketing information system, they are often called customer relationship management (CRM) systems. Sales force management systems are essentially the same thing as sales force automation system (SFA).

A SFA is a system that automatically records all the stages in a sales process. SFA includes a contact management system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that may be needed. This ensures that sales efforts are not duplicated, reducing the risk of irritating customers. SFA also includes a sales lead tracking system, which lists potential customers through paid phone lists, or customers of related products. Other elements of an SFA system can include sales forecasting, order management and product knowledge. Latitudes has worked with Goldmine, Saleslogix, Salesforce.com and many others, including translation management systems that have a sales management tools. We will work with your team to better understand your needs, your systems and technologies so that we can effective help you chose the right SFA for your team. Contact Us for more information.